Contact for help or questions around getting a member

Do you have questions about switching to the AOK? We are happy to help you by phone.

You can reach us free of charge at the telephone number: +49 911 98209 17206 8:00 AM - 4:30 PM (CET)

From Germany you can reach us free of charge at: 0800 265 5045

Do you have any questions about your submitted online membership declaration?

You can reach our service team by e-mail: mitglied_werden@nw.aok.de

Or use the following address for the postal service:

AOK NordWest

58079 Hagen

Germany

Please always include your personal reference number.